Heather Dallas

Heather has been facilitating programs for executive assistants and managers for 25 years in all areas of personal impact, offering her programs globally.

Heather spent ten years as a senior training manager within Deloitte in the UK and managed a team of fifteen people within National Learning and Development. Prior to her role in training, Heather was a senior EA within the audit department when she was asked to move into training to introduce a range of inter-personal skills courses for the 1500 support staff in the UK. This led to a global role introducing similar programs in Asia-Pacific, the USA and Europe. Prior to joining Deloitte she held various secretarial and PA roles within manufacturing, retail and design.

Heather left Deloitte in 2000 to set-up her own training business, Dallas Development Limited. Her clients are in various sectors including legal, market research, pharmaceutical, food, charity, oil and medical.

Heather is a motivational and inspiring public speaker and personal coach in personal impact and career development. She is a qualified MBTI Practioner, Belbin Team Roles Consultant, Emotions & Behaviors at Work Consultant (EQ) and NLP Master Practitioner.

Goal Setting


  • Advanced Communication Skills for Executive Assistants
  • Assertiveness & Confidence
  • Coaching Skills
  • Emotional Intelligence
  • Managing People - Handling Difficult Conversations
  • Managing Pressurized Workloads
  • Personality Profiling
  • Presentation Skills
  • Project Management
  • Public Speaking
  • Team Work
  • Time Management
  • Train the Trainer

Heather offers individual coaching in the following topics:

  • Career Development
  • Confident Personal Impact
  • Personality Profiling



    "The executive assistant course I participated in with Heather Dallas was well structured, well run, thought provoking, and applicable to a wider arena other than just the administrative field. Heather insightfully worked from the inside out, tapping into one’s natural tendencies and utilizing strengths in order to maximize results and positively enhance one’s working environment.”
    ~ Maura Stack, Personal Assistant, London, England

    "What I love about Heather is that she teaches from a PA’s point of view. Because she used to be a PA herself, she understands what we are going through and what we need to learn. Whether its managing up, diary management, or being the gatekeeper and protecting my manager’s time, Heather has really helped me to up my game. Her style is personable and I leave her trainings feeling energized. I feel like she is investing in me and wants me to succeed."
    ~ Lizzie Cranwell, Executive Assistant

    "Of all the in-house courses I have attended in 38 years of service, this was the most relaxed yet informative and the delivery was excellent. I didn’t know learning could be such fun!"
    ~ Paul Samuel, Senior Chef, Unilever

    "Heather Dallas is an excellent presenter and trainer who never fails to animate her audience or deliver on the day. She has a clear, concise style, is able to tailor her content to her audience and presents information in a stimulating and amusing way. I have enjoyed working with Heather for many years and have always found her to be incredibly enthusiastic about her work, very dedicated and extremely professional."
    ~ Elise Cole, Conference Director, British Dental Association


    To Book Heather Dallas for an event please contact us at:


    or via email:

    To Book Heather Dallas for an
    event please contact us at:


    or via email: